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All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number. 

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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (75 days not including 2-7 day processing)
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page.

Please note that these conditions have been updated in line with global procedures followed under the conditions of the (COVID-19) pandemic, and in accordance with the delay of some shipments with international shipping companies and in customs outlets.